![]() ![]() Please ensure the Output File Format selected is WebVTT (.vtt) prior to payment on their service. vtt file for use in Dovetail once one of their skilled transcriptionists finish your job. vtt files the speaker names must be formatted as in order for Dovetail to correctly extract the speaker name.įor human-level accuracy, we recommend using Rev.com's paid captioning services who are able to supply a compatible. Your transcript will be uploaded and processed by us. This converter provides AI-level accuracy. vtt file using Rev's free caption converter. srt caption file, you can convert this to a compatible. vtt caption file, we'll use the caption timestamps to sync with playback with your video or audio file. We support importing any WebVTT (Web Video Text Tracks) caption file. If you do not want US storage of transcription, for now, you can deactivate the transcription feature in the line settings.For when you need human-level accuracy with your transcripts, or to analyze conversations in a language that we don't yet support – we've also added the option to bring your own transcript (in the form of a caption file) into Dovetail. We are working on adding support for EU storage. Transcription is currently stored on US servers. Compare the best Just Press Record integrations as well as features, ratings, user reviews, and pricing of software that integrates with Just Press Record. To enable disable transcription on a line - in the dashboard go to the relevant number (Dashboard > Numbers > “Settings” Tab > Transcription section.ĭoes it support calls with more than two speakers ?įor now only calls with two speakers are supported. View a list of Just Press Record integrations and software that integrates with Just Press Record below. Transcription configuration is done at the line level. Yes, either deactivate Transcription in the line settings to turn off the transcription feature, or deactivate recordings altogether. Go to Dashboard > Numbers > Call Distribution > check if at least one voicemail element is in the graph.Ĭall/Voicemail is in the same language as the one configured in the transcription line setting.Ĭheck Transcription was activated before the call was made (historical calls and voicemails left before activating the feature won’t be transcribed)Ĭan I turn the transcription feature off? Check that the audio (voicemail or recording) duration is more than 10 seconds and we can clearly hear the speakersĬheck that transcription toggle is turned on the line (either for Voicemails or Recording)įor voicemails - see that voicemails are set on the line. Wait for a few minutes, in case the transcription isn’t ready yet. When there is no transcription for a recording/voicemail in the dashboard - there is an icon of “no transcription”. I don’t see a transcription for one of my calls, why is that? Only one language is available per number, meaning only calls in the chosen language will be transcribed (for instance, a French Call on an English number with English transcription won’t be transcribed). More languages will be added over time, starting with Spanish and German in 2023. Transcription is available in English or French. Which languages are available for transcription? Transcription can be enabled on any additional number using the line configuration settings. ![]() Only calls which are recorded can be transcribed! The transcribe feature converts speech to a text transcript with each speaker individually separated. Transcription is enabled by default on US, GB, AU and FR numbers For example - 10 minutes call - would take around 3 minutes to transcribe and show up in your dashboard. Download the transcription as a TXT file. On average, it takes around 30% of the call duration to transcribe a call. Convert your audio to text instantly using our artificial intelligence software. How soon is transcription available for a new call?Ĭalls are transcribed immediately after they happen. Admins and Supervisors also have the permission to access any call recording. Users who are assigned to phone numbers where the feature is enabled will be able to listen to all call recordings within the Phone application pertaining to that phone number. The rules for access to call transcription are the same as those of call recordings:Īll users or teams assigned to the call distribution of the line. Who can see the call transcription in the Dashboard? Smart player - call’s details (participants, dates, duration), audio fast speed, skip 10 sec, share link, download audio. Speakers-separated bars - visual indications on speakers speech time of the agent and the customer. Sentences can be played karaoke style with auto-scroll. Transcription section - speakers-separated transcription text of the call. *Only if the asset link is logged for this integration. ![]()
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